Refund policy

Please note the refund policy is for online only in store refund policy may be different please call us if need to discuses our instore refund policy.

AUSTRALIAN CONSUMER LAW

The sale of Goods by Pampered Petz Hornsby will be subject to certain laws including, without limitation, the Australian Competition & Consumer Commission. Our Goods come with guarantees that cannot be excluded under the ACCC. You are entitled to a replacement or refund for a major failure. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure. This policy is in addition to any rights you have at law including under the ACCC 

NO CHANGE OF MIND RETURNS

Please choose carefully as Pampered Petz Hornsby does not accept return of Goods because you change your mind or make a wrong decision.

Refund Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We will not refund an item if you have changed your mind or found it cheaper at another store, we will be happy to exchange it for voucher which have three year to use.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Also before returning to item please

Several types of goods are exempt from being returned. Perishable goods such as food, cannot be returned. 

Please contact us on pp.hornsby@gmail.com to arrange a return.

Please note only the cost of the goods total amount will be refunded. Postage is not refundable.

Out Of Stock (if applicable)
As being an online retailer and having a stand-alone store linked to this website. From time to time an item may be out of stock at the time of sale or a stock item might be damaged. We have made every effort to make sure our stock numbers are correct and items are in good condition. If an issue does arrive after-sale for any reason above we will refund your purchase and any postage cost or offer you a choice to exchange. Please note refunds payments can take up to 3  to 10 days depending on your bank.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please note only the cost of the goods total amount will be refunded. Postage is not refundable.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note can take 3 to 10 days for your bank to progress the refund.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at pp.hornsby@gmail.com.

Please note can take 3 to 10 days for your bank to progress the refund.

Sale items (if applicable)
Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at pp.hornsby@gmail.com once approved please send to the details below.

ATT: Ryan Pampered Petz Hornsby, Parcel Collect 10030 55923 Shop 2053, 236 Pacific Highway Hornsby NSW 2077

You will be responsible for paying for your own shipping costs for returning your exchange item unless the item is damaged. Shipping costs are non-refundable.


Shipping
To return your product, you should mail your product to ATT: Ryan Pampered Petz Hornsby, Parcel Collect 10030 55923 Shop 2053, 236 Pacific Highway Hornsby NSW 2077

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.