Shipping policy

Pampered Petz Hornsby is committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed on the website are currently in stock and pricing is true and correct.

Pampered Petz Hornsby delivers products Australia-wide using Australia Post or Aramex.

Flat rate Standard Shipping $10.00 Australia Wide. We do offer Express Shipping for NSW residents only at this time which is $20.00.

For Bulky items a delivery fee of $30.00 to $80.00 applies. For regional & interstate areas an extra postage charge might apply after checkout. We will notify you if an extra charge applies. Also Bulky items do not form part of the free delivery policy above.

We thank you for your understanding of the above shipping fee and continue to help support local small businesses. As being a small business we are always looking for ways to keep the shipping cost down. We hope to bring 1 one flat fee for all of Australia soon.

Orders are dispatched within 3 business days and the delivery is estimated between 1-7 business days, depending on the method of transport and your location within Australia. Due to Covid-19, there might be a slight delay in sending your order.

Our main postage choice is Australia Post, from time to time will send good through another courier of our choice. *Please note: The timeframe below are estimates are from when the parcel is sent and only account for business days. All orders are processed and sent as soon as possible as we know how important it is to receive your purchase promptly. These do not include delays outside our control.

DELIVERY TIME FRAME:

Australia Post: 3 to 14 days from dispatch

Aramex Australia: 1 to 7 days from dispatch

Local Delivery: 48 business hours from the date of order

Click & Collect: Within 2 hours with orders place by 12pm Monday to Friday,

Pampered Petz Hornsby ships goods Australia-wide. At this time we do NOT accept international orders through our website, please contact us on (02) 9482 1321 or pp.hornsby@gmail.com to enquire about a special order.